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Client Satisfaction Survey

We aim to continually improve the service to our clients.

Please give us your feedback. Answers will be kept confidential.

1. How satisfied were you with the overall service received from us?
 
 
 
 

Please state reasons why:

2. Do you think your objectives were understood?
 
 

If no, please give reasons why:

3. Were you given clear advice as to your options before, during and after the matter?
 
 

If no, please give reasons why:

4. Did we meet your objectives?
 
 

If no, please give reasons why:

5. In general, how satisfied were you with the service you received from us:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
6. Do you think the service we offer is value for money?
 
 

Please give reasons why:

7. What could we do to improve the service that we offer?
8. Did we treat you fairly at all times?
 
 

Please give reasons why:

9. Would you recommend the practice to a colleague, friend or family member?
 
 

Please give reasons why:

10. Please use the space below for any additional comments:
  • STEP - Advising Families Across Generations
  • Harrogate Chamber of Trade & Commerce
  • Resolution first for family law
  • The Law Society accredited Children Law
  • Law Society Lexcel
  • Accredited Conveyancing Quality
  • Resolution accredited specialist and collaborative lawyer