Call Us: 01423 53811101423 538111

Client Satisfaction Survey

We aim to continually improve the service to our clients.

Please give us your feedback. Answers will be kept confidential.

1. How satisfied were you with the overall service received from us?

Please state reasons why:

2. Do you think your objectives were understood?

If no, please give reasons why:

3. Were you given clear advice as to your options before, during and after the matter?

If no, please give reasons why:

4. Did we meet your objectives?

If no, please give reasons why:

5. In general, how satisfied were you with the service you received from us:
6. Do you think the service we offer is value for money?

Please give reasons why:

7. What could we do to improve the service that we offer?
8. Did we treat you fairly at all times?

Please give reasons why:

9. Would you recommend the practice to a colleague, friend or family member?

Please give reasons why:

10. Please use the space below for any additional comments:

Don’t worry, we will only contact you with regards to your enquiry and your details will be deleted forever after an appropriate period of time. We will never pass on your information to anyone else.

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Coronavirus Update

As a result of increased concerns surrounding Coronavirus, we would like to reassure you that we have put in place measures to ensure continuity of service for our clients.

We are committed to doing everything possible to provide business as usual and have put in place arrangements to enable us to continue providing client service to all our clients.  We remain open for business but have closed our doors temporarily in accordance with Government guidelines.  Some of our staff are working in the office whilst others are working remotely to preserve the health and wellbeing of our staff and clients.  You can telephone us during office hours (9.00am to 5.00pm, Monday to Friday) on 01423 538111 or email your usual contact or

In order to reduce the risk of infection, we are avoiding face to face meetings and asking everyone to deal with matters by way of a telephone call or other means.

Please do not hesitate to contact me if you have any questions or concerns.

Mandy Hill
Practice Manager